Euthanasia is probably the most emotional time for not only the client but the veterinarian as well. As a vet, you have the responsibility to do what's in the best interest of your patient. Even during these difficult circumstances proper documentation is important. From a euthanasia release form to a post euthanasia planning document, the correct paperwork can safe guard a clinic and gain important end of life care information from a client.
One of a client’s first examples of an animal hospital's level of professionalism, after arriving at the front desk, is the client appointment information form. A poorly laid out or out of date form can give the impression that veterinary care of the same quality may follow suit. While a well-designed document puts your Clinics best foot forward and obtains a patients reason for the visit. With the client’s contacts properly filled out, a hospital Has a much better chance for building long term pet owner relationships.
Veterinary clinics are known for their many moving parts and keeping track of minor tasks can become difficult on a busy day. But when it comes to appropriate patient records a hospital must not let anything fall through the cracks. A effective cage card makes sure all staff members know what patient is located where and why they are here for their visit. For medical cases requiring even more care and planning, hospitalization instruction sheets let whom ever were to administer medications or basic need know the history as well as the treatment plan for that particular pet.
A surgery isn't doesn't start and stop on the operating table. Many things happen before and after to make sure the client understands what the hospital staff needs to do for the wellbeing of their pet. An appropriate pre-surgical release for re explains the risks involved in all surgeries and documents the client’s approval to move forward with the particular procedure. After care, in some cases, is as important as the surgery itself. Sending full at home post-surgery instructions will make for a much better recovery.
While email reminders are proving effective in directly reaching clients, post card mailers are also good too keep in the client retention arsenal. With all the distractions of our daily lives multiple contact methods may be necessary to secure yearly vaccine appointments. Mailers should show your Clinics contact info and what yearly procedure that pet is due for. Adding a hospitals logo too can clearly distinguish ones clinic in a stack of letters and flyers.